What is the limousine cancellation policy?

Call us on (561) 208-3831

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VIP ExecuCar Limo: Policies & Procedures Frequently Asked Questions 


A credit card is required to make a reservation. Any reservation canceled within a Three Days (3 Days) period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses. Any reservation for our Motor Coaches,limousine,SUV, VAN or mini-bus that is cancelled within seven Days  (7) of the scheduled pick-up time will be subject to a full charge or the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses, was agreed upon at the time of booking. By booking a limousine you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.


The following services require a non-refundable deposit at time of booking: Proms, Night on the Town, Concerts, Weddings, or Special Events in our LIMOUSINES,SUV, VAN, MOTOR COACHES or MINI-COACH. All reservations require a non-refundable of 50% deposit. Exceptions are only made due to extreme weather conditions that result in the inability to traverse the roads.


Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with VIP EXECUCAR Limousine after 30 minutes for domestic flights or 40 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office (561-208-3831) and we will locate your driver and assist you in locating your reserved car.
Non-Airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office (561-208-3831) and we will locate your driver and assist you in locating your reserved car.

Q4. What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".

ii. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are NOT INCLUDED in the rate quote which you receive from us by email.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:

1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per 30 (thirty) minute period or portion thereof, spent making the unplanned extra stop: $30 (for Sedans/ SUV), or $45 (for any other vehicle).

Q6. What are the fees/policies for lateness/tardiness by the customer?

You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is as follows, per 30 (thirty) minute period or portion thereof.

If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.


Our reservationists are available by phone 7 days a week, 24/7. Call us Toll Free (844) 355-4667 (844) FL-LIMOS or if you are local or calling internationally call us at (561) 208-3831.


If you need to make a change to a confirmed reservation  either online, email or by calling our office and speaking with a reservationist. Once you confirm the original reservation, you will get a reference number if you do not get a confirmation number, we assume you never call us.  If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you must keep the original reservation.

Q9. How will I pay for my ride?

You pay the Transportation Fee to Us instead of who will be servicing your request directly. We accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.

Q10. May I pay using a PayPal "eCheck" Visa Amex?

Yes, however your eCheck must CLEAR at least 3 days BEFORE your pickup date.

Q11. Can you call me to remind me of my pickup?

Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.)

Q12. What type of vehicles are used for my transportation?

Lincoln Town Cars, Lincoln Stretch Limos, SUV, VAN, Motor Coaches and more. (View Photos)

Q13. How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, Up to 3 people can fit in 3-passenger Standard Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.

Q14. When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

Q15. When can I get picked up?

You can get picked up anytime. We operate 24/7.

Q16. What is your On-Time Guarantee?

We take pride in our excellent on-time record, and make every effort to arrive at your pickup at least 15 minutes early.

We back this up with an On-Time Guarantee.

Q17. What types of itineraries are available?

# One way & round trips involving airport.
# One way & round trips not involving airport.
# Hourly service.

NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

Q18. Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as MiamiInternational Airport - Miami. When booking online, the pickup and dropoff cities can be anywhere in Miami,Fl -Boca Raton, Fl - Fort Lauderdale Fl - West Palm Beach Fl.

Q19. How do Airport pickups work?

Normally, the Party calls Us when ready for CURBSIDE pickup.

However, customers may select the following service for an extra $25 during the online checkout procedure: Driver with sign MEETS and GREETS party at baggage claim.

Q20. What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.

Q21. What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

Q22. What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

Q23. What is the policy on typographical errors with Rates?

Your quoted rate is not guaranteed until you pay us AND receive an email confirmation from us stating that the "STATUS" of the Request is "CONFIRMED". (Note: This is not the same as your instant payment receipt from PayPal or other online credit card processors.) This is due to rare typographical errors.

Q24. What is the Limitation of Liability?

Unless required by law, under no circumstance shall the Transportation Provider 'VIP EXECUCAR LLC' or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

Q25. What if my question is not answered above?

Please contact us at 561208-3831.Vip Execucar Transportation services of South Florida limousine rental service and  Vipexecucar offer wedding limos rentals, town car rentals, limousine rental along with other ground transportation services. 

The biggest mistake you could make when hiring a limousine service is basing your decision solely on the "best price." This may translate into a large risk for you. "Do you want to accept the risk?!"

Q26. Is it possible to reserve a limousine for one hour?

According with the Limousine Industries 95 % of the limousine companies does not provide limousine service for one hour, and there are good reasons for this. To Keep a exelent and quality of service for the consumer there is a list 1-2 hours labor to prep and cleanup time for regular limousine, and it  is not cost effective for most companies to rent a stretch limo out for one hour.

Q27. Best Limo Service In Palm Beach County   

 Selecting the best limo service involves more than the type of vehicles that the company offers. Vip Execucar offers the best limo services in Palm beach , Fort Lauderdale and Miami with a new and cleam vehicles.


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